Terms and Conditions of Sale
1. General
These terms and conditions apply to purchases made by consumers (private individuals) via our website/online payment solution of:
- Festival tickets
- Party/social event tickets
- Courses and workshops
- Membership of the association
By completing a purchase, you accept these terms and conditions.
2. Seller information
Association: Kizomba Semba Community CPH
CVR no.: 46202732
Address: Oehlenschlægersgade 26, kl. th, 1663 København V
Email: info@kizombasembacommunity.dk
Phone: +45 30700904
We aim to provide clear information about price, content, date/time and any applicable fees prior to purchase.
3. Prices
All prices are stated in DKK and include VAT unless clearly stated otherwise.
Any payment or administration fees will be clearly displayed during checkout before the purchase is completed.
Price changes do not affect purchases already completed.
4. Orders and order confirmation
Once you complete a purchase, you will receive an order confirmation by email.
The agreement becomes binding once payment has been completed and the order confirmation has been received.
5. Payment
We accept payment via: [Dankort/Visa/Mastercard/MobilePay/other].
The amount is charged when the purchase is completed.
Memberships/subscriptions:
- [Specify whether the membership is recurring or time-limited]
- [Specify renewal, binding period and cancellation terms]
6. Delivery (tickets and access)
Tickets and/or receipts are delivered digitally by email.
You are responsible for providing a correct email address.
Tickets are personal unless otherwise stated.
7. Right of withdrawal
As a general rule, a 14-day right of withdrawal applies to online purchases.
Exception: Tickets for events (festivals, parties, social events, etc.) taking place on a specific date or within a specific period are generally exempt from the right of withdrawal and are therefore non-refundable.
Courses and training:
- Courses with a fixed date/period may be exempt from the right of withdrawal.
- Ongoing services may be covered by the 14-day right of withdrawal.
Memberships purchased online are generally subject to a 14-day right of withdrawal unless the membership has been activated at your explicit request.
8. Returns
As the products are digital services, there is generally no physical return.
Any refund options will be stated in the specific event or course description.
9. Cancellation and changes
If we cancel an event or course, we will generally offer a refund or rebooking.
In case of significant changes (e.g. new date), we will inform you as soon as possible about your options.
Force majeure: We are not liable for circumstances beyond our control (e.g. authority restrictions, strikes, natural disasters).
10. Complaints
If you experience any issues with delivery (e.g. missing ticket), please contact us as soon as possible.
Consumers generally have a 2-year right to complain and must submit complaints within a reasonable time.
11. Refunds
Any approved refund will be made to the same payment method used for the purchase unless otherwise agreed.
Refunds are normally processed within [7–14] days.
12. Misuse and resale
Commercial resale of tickets is not permitted without prior written consent.
We reserve the right to cancel tickets in case of suspected misuse or fraud.
13. Personal data
We process personal data in order to complete your purchase and administer memberships and events.
Please refer to our Privacy Policy for more information: [LINK].
14. Complaints procedure
Please contact us first if you wish to submit a complaint at [email@domain.com].
If we cannot reach an agreement, the case may be submitted to relevant consumer complaint bodies.
15. Governing law and jurisdiction
These terms are governed by Danish law, and any disputes shall be settled by the Danish courts.